Technical Support Consultant
Serves as the most visible representative of National Machinery Customer Support Services, having a high degree of customer contact both in person as well as on our Hotline.
On days spent in the office:
Works directly with customers to troubleshoot machine problems, recommend possible solutions, identify potential repair parts, and discuss service support.
Performs all Customer Support Representative duties during periods of non-travel, including but not limited to issuing quotations, answering Customer Support Hotline phone/video calls and responding to customer emails.
Works independently with customers to schedule machine evaluations, and follow up with specific recommendations and quotations.
Performs hands-on machine evaluations requiring the disassembly and reassembly of equipment using established measurement and reporting procedures.
Present findings from the evaluation directly to customer maintenance staff.
Make specific recommendations based on your high degree of technical knowledge of their National brand equipment.
Actively participates in revenue growth by identifying opportunities, developing sales strategies, and tracking results.
Regularly uses reports to track key performance indicators including evaluation-to-quote conversion and other metrics as assigned.
Travel will primarily be planned in advance and targeted to be 20-25% of your workdays.
International travel may be required occasionally.
Additional travel and service premiums are available.
Other duties as assigned.
MINIMUM
Qualifications:
2 yr.
Mechanical Engineering Degree or significant experience in the assembly and/or maintenance of cold forming machines.
Must possess the ability to troubleshoot machine malfunctions with minimal information pertaining to the failure.
Positive, team-oriented attitude with a strong desire to serve as an advocate for customers.
Strong interpersonal skills with the ability to effectively communicate, both written and verbally, with customers and co-workers.
Able to plan projects, adhere to tasks and accomplish goals with minimal direction.
Must always present a neat and professional demeanor while interacting with customers.
Must possess a valid driver's license and driving record that allows insurability under company's policy.
Must possess basic computer skills, including experience with Microsoft Office.
PREFERRED
Qualifications:
Extensive knowledge of National Machinery products.
Familiarity with BAAN ERP system and PDM.
Competence in the Microsoft Office suite of programs including CRM.
WORK ENVIRONMENT/PHYSICAL DEMANDS:
Manufacturing and Office environments Must be able to regularly lift loads of up to 50 pounds.
Work can be strenuous, and includes walking, climbing, kneeling, crawling, squatting, pulling (such as on torque wrenches) and assembling large components.
Requires travel to customer facilities where knowledge of and following safety regulations must be a priority.
#J-18808-Ljbffr Recommended Skills Communication Customer Service Enterprise Resource Planning Interpersonal Skills Machinery Maintenance Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3t1tw6ws6wwtfrwn5d', 'ExternalApply-j3t1tw6ws6wwtfrwn5d'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
On days spent in the office:
Works directly with customers to troubleshoot machine problems, recommend possible solutions, identify potential repair parts, and discuss service support.
Performs all Customer Support Representative duties during periods of non-travel, including but not limited to issuing quotations, answering Customer Support Hotline phone/video calls and responding to customer emails.
Works independently with customers to schedule machine evaluations, and follow up with specific recommendations and quotations.
Performs hands-on machine evaluations requiring the disassembly and reassembly of equipment using established measurement and reporting procedures.
Present findings from the evaluation directly to customer maintenance staff.
Make specific recommendations based on your high degree of technical knowledge of their National brand equipment.
Actively participates in revenue growth by identifying opportunities, developing sales strategies, and tracking results.
Regularly uses reports to track key performance indicators including evaluation-to-quote conversion and other metrics as assigned.
Travel will primarily be planned in advance and targeted to be 20-25% of your workdays.
International travel may be required occasionally.
Additional travel and service premiums are available.
Other duties as assigned.
MINIMUM
Qualifications:
2 yr.
Mechanical Engineering Degree or significant experience in the assembly and/or maintenance of cold forming machines.
Must possess the ability to troubleshoot machine malfunctions with minimal information pertaining to the failure.
Positive, team-oriented attitude with a strong desire to serve as an advocate for customers.
Strong interpersonal skills with the ability to effectively communicate, both written and verbally, with customers and co-workers.
Able to plan projects, adhere to tasks and accomplish goals with minimal direction.
Must always present a neat and professional demeanor while interacting with customers.
Must possess a valid driver's license and driving record that allows insurability under company's policy.
Must possess basic computer skills, including experience with Microsoft Office.
PREFERRED
Qualifications:
Extensive knowledge of National Machinery products.
Familiarity with BAAN ERP system and PDM.
Competence in the Microsoft Office suite of programs including CRM.
WORK ENVIRONMENT/PHYSICAL DEMANDS:
Manufacturing and Office environments Must be able to regularly lift loads of up to 50 pounds.
Work can be strenuous, and includes walking, climbing, kneeling, crawling, squatting, pulling (such as on torque wrenches) and assembling large components.
Requires travel to customer facilities where knowledge of and following safety regulations must be a priority.
#J-18808-Ljbffr Recommended Skills Communication Customer Service Enterprise Resource Planning Interpersonal Skills Machinery Maintenance Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3t1tw6ws6wwtfrwn5d', 'ExternalApply-j3t1tw6ws6wwtfrwn5d'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
