Customer Service Manager

Job Title: Customer Service Manager
Reports To: Store Manager
Job Location: Store
FLSA Status: Hourly Non-Exempt
JOB SUMMARY:
The Customer Service Manager ensures that the front end of the store is running properly with the team of cashiers. This position helps customers and cashiers with any concerns or problems. The Customer Service Manager provides exceptional service through communication, friendliness, and store/product knowledge, as well as maintaining an exceptional store safety, appearance, and cleanliness.
JOB DUTIES AND ESSENTIAL FUNCTIONS:
Oversee cashier transactions, train newly hired cashiers, assist in shrink awareness, and supervisor checkout stations
Communicate professionally with all Rural King associates and customers
Ensure that the front end of the store runs smoothly without interruption
Execute cash management, return, and exchange policies accurately
Perform accurate transactions and price dispute resolution
Complete cashier-duties chore list
Redline in front of the registers when not with a customer
Keep popcorn and coffee full and fresh
Must be alert to surrounding's at all times for shrink prevention and customer service
Make sure EAS devices are deactivated and a member of management is asked to come to the front for resolution if alarm would sound
Offer load out assistance to customers and call to make sure a loader has responded
File paperwork quickly and accurately
Reconcile with 100% accuracy
Answer incoming calls at the registers with proper phone etiquette
May be required to cross train and perform other duties
SUPERVISORY RESPONSIBILITIES:
None
MACHINES AND EQUIPMENT USED:
General office equipment such as telephone, copy machine, fax machine, calculator, computer
PHYSICAL REQUIREMENTS
Good visual acuity for close PC work
Ability to communicate via a handheld transceiver
Ability to lift up to 20 pounds repetitively and 21-50 pounds intermittently
Ability to stand and/or walk for long periods
Repetitive wrist movements on keyboard
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.



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