Service Eng Architect (productizing solution delivery/SaaS imp exp)

Posting Title:
Service Eng Architect (productizing solution delivery/SaaS imp exp)
\# of Openings per Req:
Role Description:
LOCATION - Remote from home (can reside anywhere in US)
Travel - 0-20% (low end - not much travel)
Seeking someone that has experience productizing solution delivery, has strong SaaS background within a services/software organization
Position Responsibilities
A Services Engineering Architect is responsible for conceptualizing, planning, designing, developing, and productizing services solutions for the products of Ellucian. This includes, but is not limited to, architect delivery frameworks and approaches, developing service delivery specifications, materials, tools, and templates, training materials, and participate in beta implementations and/or proof of concept deliveries. Ability to quickly learn new products, product enhancements, technologies, and conduct client consulting sessions. You are recognized as a subject-matter expert for the services solution under development.
You will leverage learning and prior work experience to design and implement robust, innovative technology solutions to complex problems. You will review implemented technology solutions; document lessons learned and recommend improvements where appropriate to drive a continuous improvement process.
The successful candidate is expected to:
? Work well with functional experts in designing an appropriate functional/technical solution for a given business problem
? Be able to identify appropriate technologies for the solution given the constraints of the client or architecture
? Be able to work with a dynamic team across Ellucian; Product Management, R&D, Marketing, Sales, Cloud Services, Professional Services Consultants, Actionline, Customer Success Managers, and other peers
? Prepare accurate and detailed services engineering proposals
? Demonstrated aptitude for logical application of problem solving techniques.
? Ability to deconstruct complex issues to identify root cause
? Stay current with Ellucian applications
? Provide support to other areas of Professional Services as the need arises
? Have an aptitude to learn; learn new technologies quickly.
Auto req ID:
Positions Remaining:
Business Unit:
Professional Services
Job Posting Location(s):
US-AL-Alexander City, US-AL-Montevallo, US-AZ-Phoenix, US-CA-Aliso Viejo, US-CA-Costa Mesa, US-CA-Irvine, US-CA-Los Angeles, US-CA-San Francisco, US-CA-Tustin, US-CA-Victorville, US-CO-Denver, US-CT-New London, US-CT-West Hartford, US-DE-Dover, US-FL-Choctaw Beach, US-FL-Crewview, US-FL-Fort Walton Beach, US-FL-Maitland, US-FL-Melbourne, US-FL-Niceville, US-FL-Pensacola, US-GA-Atlanta, US-IA-Mason City, US-ID-Boise, US-IL-Chicago, US-IL-Wheeling, US-IN-Indianapolis, US-KS-Kansas City, US-KS-Topeka, US-KY-Lexington, US-MA-Andover, US-MA-Danvers, US-MA-Lowell, US-MA-Shrewsbury, US-MA-Waltham, US-MA-Worcester, US-ME-Biddeford, US-MI-Bay City, US-MI-Muskegon, US-MI-Port Huron, US-MN-St. Paul, US-MO-Jefferson City, US-MO-Sedalia, US-MS-Clarksdale, US-MS-Cleveland, US-MS-Gautier, US-MS-Gulfport, US-MS-Jackson, US-MS-Perkinston, US-MS-Poplarville, US-MT-Helena, US-NC-Belmont, US-NC-Hickory, US-NE-Lincoln, US-NH-Nashua, US-NJ-Cranford, US-NJ-Englewood, US-NJ-Hackettstown, US-NJ-Hoboken, US-NJ-Jersey City, US-NJ-Lakewood, US-NJ-Lawrenceville, US-NJ-Lincroft, US-NJ-Newark, US-NJ-North Bergen, US-NJ-Pemberton, US-NJ-Somerset, US-NJ-Toms River, US-NJ-West Windsor Township, US-NM-Farmington, US-NV-N. Las Vegas, US-NY-Batavia, US-NY-Bronx, US-NY-Dobbs Ferry, US-NY-Manhattan, US-NY-New York, US-NY-Plattsburg, US-NY-Purchase, US-NY-Rochester, US-NY-Ronkonkoma, US-NY-Stone Ridge, US-NY-Washington Heights, US-OH-Anthems, US-OH-Cleveland, US-OH-Columbus, US-OH-Nelsonville, US-OH-Tiffin, US-OH-Yellow Springs, US-OK-Tulsa, US-OR-Salem, US-PA-Cheyney, US-PA-Glenside, US-PA-Immaculata, US-PA-Malvern, US-PA-Media, US-PA-Pittsburgh, US-Remote, US-SC-Columbia, US-TN-Chattanooga, US-TN-Nashville, US-TX-Alpine, US-TX-College Station, US-TX-Frisco, US-TX-Galveston, US-TX-Houston, US-TX-Prairie View, US-TX-San Antonio, US-UT-Salt Lake City, US-VA-Reston, US-VT-Burlington, US-WA-Seattle, US-WI-Fond Du Lac, US-WI-Green Bay, US-WV-Mount Gay, US-WY-Cheyenne
The ideal candidate has extensive solution development, services engineering, design, development, testing, and support experience.
Skills should include:
? Proven ability in productizing Services Solutions for a SaaS based solutions provider
? Proven track record driving continuous improvement in customer experience, engagement, and satisfaction.
? Demonstrated success collaborating with product management, sales, finance, research and development and other functions in the development and implementation of cloud initiatives.
? Up-to-date working knowledge and experience with leading SaaS Professional Services practices
? Ability to lead design/development tasks and work across multiple projects simultaneously
? A bright and creative mind with highly developed leadership and interpersonal skills, quantitative analytical abilities, and superior communication skills
? Ellucian ERP and associated solutions working knowledge is a bonus
Company Information:
Ellucian is the world?s leading provider of software, services and insight to higher education. Ellucian helps the higher education community?students, faculty, and staff?achieve their goals more efficiently, effectively, and with reduced risk. Ellucian?s comprehensive suite of software solutions includes student information systems (SIS), finance and HR systems, recruiting and retention systems, among other offerings. With more than 1,500 institutions subscribing to Ellucian?s cloud services and SaaS offerings, the company is one of the largest providers of cloud-based solutions. Ellucian also supports the higher education community with a range of professional services, such as application software implementation, training, education, and management consulting. More than 2,400 institutions in 40 countries rely on Ellucian to help enable the mission of higher education.
Functional Area:
Professional Services
Primary Location:

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